Questions & answers
Everything you wanted to know before heading out. Didn’t find your answer? Talk to us.
About CONTOUR
What makes Contour different from other tour companies?
Our secret is the connection between the field and precision. On one side, the founders’ generation with 30+ years of experience and knowledge of every hidden corner of the desert. On the other, a modern approach focused on careful planning and a high standard of service — so you can enjoy the journey with peace of mind.
Do you only work in Eilat and the south?
Our unique expertise is the Negev and the Eilat Mountains — the heart and roots of the company. We also produce team days, organized tours and content experiences for groups and companies all over Israel, with the same quality.
We are a group with special needs. Can you adapt the trip for us?
That is exactly what we do — personally designed experiences. Every route, activity and meal is built from scratch around your group, the difficulty you want and your goals.
What about safety and insurance?
Your safety is the first condition for every trip. All our activities are run by licensed, highly experienced guides in full compliance with safety standards and regulation, and every trip has comprehensive insurance coverage.
Which experiences can be combined?
Jeep tours, guided hikes, night experiences such as field camping and Bedouin hospitality, corporate team days and organized tours for groups and families.
In the field & logistics
What about food? Is kosher available?
Yes. Food is adapted to each group — kosher or not, as you need. Tell us about preferences and sensitivities.
Are the experiences accessible for people with disabilities?
Most of our experiences take place in desert terrain and some include sport and extreme activities, so accessibility is limited. Tell us about your needs and we will check together what is possible.
Which languages do you guide in?
Hebrew and English.
Do you pick up from the hotel?
Yes — we pick up from hotels in Eilat.
What happens in extreme weather?
Your safety comes first. On days with an extreme forecast (such as a flash-flood warning or a heat wave) we will update you in advance and, if needed, not take bookings for that day or reschedule.
Planning, booking & payment
How do we start planning?
Get in touch for a short discovery call. We will understand who you are and what you are looking for, and then send you an organized, tailor-made offer.
What is the cancellation policy?
Free cancellation up to 4 days before the activity. Cancellation within 4 days of the activity is charged at 50% of the booking.
Why are there no prices on the site?
Because every experience is built for you — the price depends on the group, the experience and the date. After a short discovery call we send an organized offer.
How do we pay?
By bank transfer, cash or credit card.
Ready to set out?
Think you’ve seen it all? The desert is waiting to surprise you again.